Notes on battery disposal

In connection with the sale of batteries or with the delivery of devices that contain batteries, we are obliged to inform you of the following:

As the end user, you are legally obliged to return used batteries. You can return used batteries, which we carry or have carried as new batteries in our range, free of charge to our dispatch warehouse (dispatch address). The symbols shown on the batteries have the following meaning:

The crossed-out wheelie bin symbol means that the battery must not be disposed of with household waste.

Pb = battery contains more than 0.004 per cent lead by mass

Cd = battery contains more than 0.002 per cent cadmium by mass

Hg = battery contains more than 0.0005 per cent mercury by mass.

Special features of the sale of starter batteries

In connection with the sale of vehicle batteries, we are obliged to charge a deposit of EUR 7.50 including VAT per vehicle battery if you are an end consumer in accordance with § 10 BattG, if you do not return an old vehicle battery at the time of purchase of a new vehicle battery. The deposit is not included in the purchase price and is shown next to the final price on the item.

If you return an old vehicle battery to us which we carry or have carried in our range as a new battery in accordance with § 9 BattG, we are obliged to take it back free of charge within the framework of the statutory provisions and to refund the deposit amount.

If we have issued a deposit stamp in accordance with § 10 Para. 1 Sentence 3 BattG, the refund of the deposit on return of the used vehicle battery is dependent on the return of the deposit stamp.

The place of return is the address listed in the imprint.

Returning the used battery by post is not permitted due to the Dangerous Goods Ordinance.

Alternatively, used vehicle batteries can also be handed in free of charge at recycling centres. The deposit we charge is not refunded by the public recycling centres. However, you have the option of having the return of the used vehicle battery acknowledged on the deposit stamp. You will receive the battery deposit back from us on presentation of the receipted deposit stamp.

Delivery date calculation

Please be advised that the estimated delivery date is displayed on the item and in the shopping basket for the respective country of delivery. Please be advised that we have no control over the delivery times of the carriers. Please find the standard DHL delivery time for the selected delivery country displayed here.

Any potential deviations for items labelled 'DHL bulky goods, delivery may take a few days longer' are clearly indicated. Further details can be found under the heading 'DHL bulky goods shipments' below.

DHL collection from our premises

Your parcels will be collected by a DHL lorry from Monday to Friday, daily from 15:00. Our shipments do not make any detours via post offices, etc. They are transported directly to a DHL distribution centre in Eichenzell (in the middle of Germany). This allows us to deliver your parcels as quickly as possible.

Automatic shipping cost calculation

The most convenient way to view your shipping costs is in the shopping basket. Please place the goods in the shopping basket and select the country of delivery. The shipping costs to the respective country of delivery will then be displayed.

DHL Bulky Goods Shipments

DHL Bulky Goods shipments include the rear extension, the Froli sleeping pad for Horizon and Activity, and large orders exceeding the maximum DHL parcel size. Please note that DHL bulky goods shipments do not run automatically via conveyor belts, which may result in less tracking than we would like. Please be aware that delivery times can take up to two weeks, or even longer for international parcels. DHL is unable to investigate these parcels at an early stage. Please be advised that we do not receive any information from DHL about bulky goods parcels, as these are often not continuously trackable. Consequently, we are unable to pass on any such information. We kindly request your understanding.

Please advise as to the whereabouts of my parcel

Would you like to know whether your payment has already been received, whether the ordered goods have already been dispatched and where they are currently located? Once a purchase has been made, we and our shipping partners will provide you with the necessary support.

You can access up-to-date information via your personal area in our modern online shop and via email status messages.

Please be advised that DHL will deliver on the date stated on the item, on working days by 3.00 pm. The estimated delivery date is shown on the item and in the shopping basket for the respective country of delivery. Please note that DHL bulky goods shipments deviate from these delivery times. For further information, please see 'DHL bulky goods deliveries' above.

Are there multiple items to be shipped?

If you have ordered multiple items from us, they will be dispatched by 15:00 on weekdays in accordance with the indicated schedule. Please note that if a parcel is a DHL bulky goods delivery, the special features for DHL bulky goods shipments will apply.

Online management of flexible DHL deliveries

For customers who have previously been unable to choose where their parcel should be delivered when they are absent from home, the option is now available to do so online.

To register with Paket.de, please click here. However, our shipping partner will not only meet your requests regarding the location. Furthermore, the delivery date can be postponed by several days via the website or app.

Furthermore, this can be done at short notice, following notification of the scheduled delivery date via text message or email.

Well packed and insured

We believe in the old adage "better safe than sorry." That's why we double-pack most of the items we send. This minimizes the likelihood of damage during transport and gives you the best chance of receiving perfect goods straight away.

Furthermore, all consignments that leave our premises are insured for the appropriate amount. This is not only available to postage payers, but also for postage-free deliveries.

We are committed to ensuring that our business practices are sustainable

Environmental and climate protection are of the utmost importance to us. In the shipping industry, we endeavour to produce as little waste as possible. For instance, some of the cardboard boxes and padding materials that are already in circulation are reused.

Furthermore, our shipping partner DHL is committed to maintaining an environmentally friendly transport fleet as part of its GoGreen programme, which serves as an excellent example for others in the industry. These are significant steps in the right direction!

In the event of transport damage, what is the appropriate course of action?

Please inspect the outer packaging for any damage and ensure that the security tape (brown adhesive tape) is intact upon receipt of the consignment. If the packaging is damaged, request that the delivery note is updated to reflect this and contact our customer service team immediately.

Please refer to the table below for details of the shipping costs incurred.

Shipping outside Germany:

Zone	Payment Methods	Base Price	Per Kilo

1	PayPal, Bank Transfer	€10.90*	+ €0.45*
2	PayPal, Bank Transfer	€15.90*	+ €1.30*
3	PayPal, Bank Transfer	€31.90*	+ €1.80*
4	PayPal, Bank Transfer	€23.90*	+ €4.50*
5	PayPal, Bank Transfer	€24.90*	+ €4.50*
6	PayPal, Bank Transfer	€28.90*	+ €6.30*

*Price incl. 19% VAT. Shipping prices are calculated during the order process (Base price + per kilo charge).

We deliver to the following countries:

Country	Delivery Zone	Additional Maximum Duration in Days

Afghanistan	5	15-19
Egypt	4	8-12
Åland Islands (FI)	1
Albania	3	16
Algeria	4	15
American Virgin Islands	5
American Samoa	6	10-12
Andorra	2
Angola	6	10-16
Anguilla	6	14-19
Antigua and Barbuda	6	14-19
Equatorial Guinea	6	15-19
Argentina	6	10-14
Armenia	5	12-15
Aruba (NL)	1
Ascension	2
Azerbaijan	5	10
Ethiopia	6	8-12
Australia	6	11
Azores (PT)	3
Bahamas	6	10-14
Bahrain	5	8-12
Baleares (ES)	2
Bangladesh	5	15-19
Barbados	6	10-14
Belarus	3	9
Belgium	1
Belize	6	13-19
Benin	6	15-19
Mount Athos (GR)	3
Bermuda	6	10-16
Bhutan	5	10-14
Bolivia	6	10-14
Bonaire (NL)	1
Bosnia and Herzegovina	3	12
Botswana	6	10-14
Bouvet Island	3
Brazil	6	16-20
British Virgin Islands	2	14-19
Brunei Darussalam	5	8-12
Bulgaria	3
Burkina Faso	6	12-16
Burundi	6	12-16
Campione d'Italia (IT)	2
Ceuta (ES)	2
Chile	6	10-12
China, People's Republic	5	12-14
Cook Islands	6	10-12
Costa Rica	6	8-12
Côte d'Ivoire	6	8-12
Curaçao (NL)	1
Denmark	1
Dominica	6	14-16
Dominican Republic	6	15
Djibouti	6	10-16
Ecuador	6	15
El Salvador	6	10-14
Eritrea	6	8-12
Estonia	3	9
Falkland Islands	2	10-15
Faroe Islands (DK)	1
Fiji	6	>30
Finland	3
France	1
French Guiana	1
French Polynesia	1
Gabon	6	10-14
Gambia	6	10-14
Georgia	4	10-12
Ghana	6	10-14
Gibraltar	2
Grenada	6	15-19
Greece	3
Greenland (DK)	1
Great Britain	2
Guadeloupe	1	>30
Guam	5	10-12
Guatemala	6	10-14
Guinea	6	11-15
Guinea-Bissau	6	12-16
Guyana	6	15-19
Haiti	6	12-14
Heard and McDonald Islands	6
Honduras	6	10-14
Hong Kong	5	10
India	5	10-14
Indonesia	5	12-15
Iraq	5	15-19
Iran	5	10-14
Ireland	3
Iceland	3	14-16
Isle of Man (GB)	2
Israel	4	16-22
Italy	2
Jamaica	6	12-14
Japan	5	10
Yemen	6	15-19
Jordan	5	8-12
Cayman Islands	2	14-19
Cambodia	5	13
Cameroon	6	12-16
Canada	5	10
Channel Islands (GB)	2
Canary Islands (ES)	2
Cape Verde	6	15-19
Kazakhstan	5	8-15
Qatar	5	8-12
Kenya	6	10-14
Kyrgyzstan	5	15-19
Kiribati	6	>30
Cocos (Keeling) Islands	6
Colombia	6	12-16
Comoros	6	12-16
Democratic Republic of Congo	6	10-14
Republic of Congo	6	10-14
North Korea	5	15-19
South Korea	5	10
Corsica (FR)	1
Kosovo
Croatia	3
Cuba	6	20-25
Kuwait	5	8-12
Laos	5	15-19
Lesotho	6	10-14
Latvia	3
Lebanon	4	8-12
Liberia	6	12-16
Libya	4	12-16
Liechtenstein	1	4-5
Lithuania	3
Livigno (IT)	2
Lord Howe Island	6
Luxembourg	1
Macau	5	11
Madagascar	6	12-16
Madeira (PT)	3
Malawi	6	12-16
Malaysia	5	8-12
Maldives	5	12-16
Mali	6	10-14
Malta	3
Morocco	4	8-12
Marshall Islands	6	>30
Martinique (FR)	1
Mauritania	6	10-14
Mauritius	6	10
Mayotte (FR)	1
Macedonia	3	7-15
Melilla (ES)	2
Mexico	5	8-12
Micronesia (Federated States of Micronesia)	6	>30
Moldova, Republic	3	10-12
Monaco	1
Mongolia	5	12-19
Montenegro, Republic	3	7-10
Montserrat	2	14-19
Mozambique	6	10-14
Myanmar	6	10-14
Namibia	6	10-12
Nauru	6	>30
Nepal	6	10-14
New Caledonia (FR)	1
New Zealand	6	10-12
Nicaragua	6	10-14
Netherlands	1
Niger	6	12-15
Nigeria	6	10-14
Niue	6
Northern Ireland (GB)	2
Northern Mariana Islands	6	10-12
Norfolk Island	6
Norway	3	7-8
Austria	1
Oman	5	8-12
Pakistan	6	11
Palestinian Territories	4	8-12
Palau	6	10-12
Panama	6	8-12
Papua New Guinea	5	12-15
Paraguay	6	10-14
Peru	6	10-14
Philippines	5	10-14
Pitcairn Islands	2	>30
Poland	1
Portugal	3
Puerto Rico	5	10-12
Réunion (FR)	1
Rwanda	6	10-14
Romania	3
Russian Federation	4	>14
Saba (NL)	1
Solomon Islands	6	>30
Zambia	6	10-15
Samoa	6	>30
San Marino	2
São Tomé and Príncipe	6	13-15
Saudi Arabia	5	9-13
Sweden	2
Switzerland	1	4
Senegal	6	12-15
Serbia	3	7-10
Seychelles	6	10-13
Sierra Leone	6	11-15
Zimbabwe	6	10-13
Singapore	5	6-8
Slovakia	2
Slovenia	2
Somalia	6
Spain	2
Sri Lanka	5	8-12
St. Eustatius (NL)	1
St. Helena	2	14-19
St. Kitts and Nevis	6	12-14
St. Lucia	6	12-14
St. Maarten (NL)	1
St. Pierre and Miquelon (FR)	1
St. Vincent and the Grenadines	6	12-14
South Africa	6	8-12
Sudan	6	10-14
South Sudan	6	10-14
Suriname	6	10-14
Svalbard and Jan Mayen (NO)	3
Swaziland	6	9-13
Syria	4	12
Tajikistan	5	10-14
Taiwan	5	8-12
Tanzania	6	10-14
Tasmania	6
Thailand	5	12
Timor-Leste	5	10-12
Togo	6	10-14
Tokelau	6
Tonga	6	>30
Trinidad and Tobago	6	12-14
Tristan da Cunha	2
Chad	6	10-14
Czech Republic	1
Tunisia	4	8-12
Turkey	4	10-15
Turkmenistan	5	10-14
Turks and Caicos Islands	2	14-19
Tuvalu	6	>30
Uganda	6	10-14
Ukraine	3	8-10
Hungary	2
Uruguay	6	14
Uzbekistan	5	10-14
Vanuatu	6	>30
Vatican	2
Venezuela	6	10-14
United Arab Emirates	5	8-12
United States of America	5	10-12
Vietnam	5	10-14
Wallis and Futuna	1	>30
Christmas Island	6
Central African Republic	6	10-14
Cyprus, Republic	3
Cyprus, Republic (Northern Part)	3	10-15

*If you are entitled to a right of cancellation with regard to your order and should you make use of this after submitting your contractual declaration with regard to part of your order, with the result that the aforementioned amount would fall below the purchase price not to be paid by you or the purchase price to be repaid by us, we reserve the right to demand the proportionate shipping costs for the remaining part of the order from you. However, this only applies if we had already informed you of the amount of the shipping costs for the remaining part of the order before you submitted your contractual declaration or if you were able to easily calculate the corresponding shipping costs on the basis of our information before you submitted your contractual declaration.

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

Notes on battery disposal

Special features of the sale of starter batteries

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