{ "@context":"http://schema.org/", "@id": "https://www.1sternehotel.de/en/service-centre/faq-s-workshop-orders/#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"Where is your workshop located?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Where is your workshop located?Peter-Seifert Str. 10 | 36129 Gersfeld \/ Rh\u00f6n | DE\uf8ff Maps | Google MapsOn-site appointments by appointment only.Please use the form to make an appointment."}},{"@type":"Question","name":"How do I make an appointment at the workshop?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To arrange a workshop appointment, please use our contact form. This will provide us with all the relevant information so that we can send you a quote and an appointment proposal as quickly as possible."}},{"@type":"Question","name":"How can I pay for my workshop order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Payment for smaller workshop orders (daily appointments) is possible on site by EC card (no credit card, no cash). Alternatively by bank transfer \/ prepayment.For larger workshop orders, where your vehicle stays with us for several days, we will send you the invoice by e-mail on the day the vehicle is handed in, with a request for payment by the time the vehicle is collected."}},{"@type":"Question","name":"When can I return my Marco Polo at the agreed time?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you wish to return the vehicle outside our business hours, please use the key drop-off point, which is located next to the left-hand garage door, below the letterbox. Please throw the key into the tube below the letterbox, NOT INTO THE MAILBOX."}},{"@type":"Question","name":"What do I do during the workshop visit?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To make your stay in the Rh\u00f6n as pleasant as possible while your Marco Polo is in our workshop, we would like to give you some ideas for accommodation and activities."}},{"@type":"Question","name":"Can I buy dispatch items at my workshop appointment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you have a workshop appointment, you can order dispatch items when you create the order using the contact form. The items will then be ready for you in the workshop for your appointment. If you need the dispatch items before your workshop appointment, please order them via the webshop."}},{"@type":"Question","name":"Can you also dispatch workshop items?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Workshop items are not dispatched, installation takes place exclusively in our workshop."}},{"@type":"Question","name":"Is my Marco Polo safe with you?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your Marco Polo is safe with us, in the alarm and video-secured workshop. Your vehicle is also insured against vandalism, theft, water, storm and fire during its stay.Vehicles that remain with us for longer after completion of the job are stored in external garages with shore power connections."}},{"@type":"Question","name":"Do you also install items that are not in the webshop?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"All items we offer can be found in the main category \u2018Everything for the Marco Polo\u2019. We do not currently offer any other items. Items that we offer on site including installation can be found in the \u2018Workshop\u2019 category.Our range is constantly being expanded with high-quality, vehicle-specific accessories for the Mercedes-Benz Marco Polo."}},{"@type":"Question","name":"Which apps do I need for my installations?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can install the following apps on your smartphone before picking up the system:Solar system mobile or fixed installation: \uf8ff iPhone | Google AndroidVictron Energie Orion XS 12--12-50A charging booster: \uf8ff iPhone | Google AndroidWattstunde Nova Core 150AH: \uf8ff iPhone | Google AndroidMobile office with roof antenna: \uf8ff iPhone | Google AndroidStarline alarm system: \uf8ff iPhone | Google Android Dashcam: \uf8ff iPhone | Google AndroidBattery monitoring: \uf8ff iPhone | Google AndroidArchiveWattstunde Lix100-LT battery: \uf8ff iPhone | Google Android"}},{"@type":"Question","name":"Can I park a vehicle or trailer with you?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Workshop customers can park another vehicle or trailer in the gravelled area (Peter-Seifert Str. 8, 36129 Gersfeld) below the workshop during the agreed appointment period. The gravel site is owned by the garage and is not towed away. The car park is freely accessible, not secured by an alarm system and only partially under video surveillance. We accept no liability for vehicles parked on the site."}},{"@type":"Question","name":"I would like additional installations on my workshop appointment, is that possible?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you wish to make changes to your order, please let us know in writing at least 6 weeks before the deadline. This will enable us to create the necessary capacity in our workshop and ensure that the required material is available for your order."}},{"@type":"Question","name":"Do you install third-party material?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In order to guarantee liability and warranty, we only use materials in our workshop that have been purchased from us.All items that we offer in our workshop can be found in the \u2018Workshop\u2019 category."}}] }