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Returns

You can find all the details about the return period here.

We should receive the goods within 14 days of notification of return.

To register a return, please reply to the confirmation of receipt or dispatch confirmation email. We will then create the return in the system and send you an email with all the details of the return.

Please send your return to: 

1sternehotel
Peter-Seifert Str. 10
36129 Gersfeld | Rhön
GERMANY

It is not possible to exchange it for another item. In this case, please place a new order for the desired item. You will receive a refund for the returned goods using the payment method used to pay for the order.

Once your return has been received and checked, a credit note will be issued. You will receive a refund for the returned goods in the payment method used to pay for the order. Bank transfers may take 2-3 days to be posted.

For DHL cash on delivery orders, please let us know your bank details.

Yes, this is possible without any problems. Place all the corresponding return labels in the parcel or write the order numbers/order IDs clearly visible on the outside of the parcel.

When you register your return, a returns note will be sent to you by email.

If you do not have a printer, please write the order number / order ID clearly on the outside of the parcel.

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