Cancellation form
All information about returns and refunds
for the Mercedes-Benz Marco Polo Shop,
including the process and conditions.
Information
You can register the return in accordance with the right of cancellation within 14 days of receipt of the goods.
After we have created the return in the system, you will receive an email with information about the return.
We should receive the goods within 14 days of notification of return.
The costs of returning the goods shall be borne by the buyer in accordance with the right of cancellation.
Please send your return to:
1sternehotel
Peter-Seifert Str. 10
36129 Gersfeld | Rhön
GERMANY
It is not possible to exchange it for another item. In this case, please place a new order for the desired item. You will receive a refund for the returned goods using the payment method used to pay for the order.
Once your return has been received and checked, a credit note will be issued. You will receive a refund for the returned goods in the payment method used to pay for the order. Bank transfers may take 2-3 days to be posted.
Yes, this is possible without any problems. Place all the relevant returns notes in the parcel or write the order numbers of the returns clearly visible on the outside of the parcel.
When you register your return, a returns note will be sent to you by email.
If you do not have a printer, please write the order number of the return clearly on the outside of the parcel.
Form
* This is a required field.
Returns and refunds – simple, transparent and easy to plan
When buying accessories for the Mercedes-Benz Marco Polo, it may happen that an item does not fit or does not meet expectations. In that case, a clear and transparent returns process is important. That is exactly what you will find here.
How does a return work?
If you would like to return an item, the return is completed in just a few clear steps. It is important that the goods are sent back complete and in their original condition.
This allows your return to be processed quickly and assigned correctly.
Important notes on returns
Please make sure that all parts are complete and that the goods show no signs of use. Only then can the return be processed smoothly.
Depending on the item, different conditions may apply, especially for specially made products or individually configured solutions.
Difference: shipped items vs. workshop items
A key point concerns workshop items. Products that are directly linked to an installation service are subject to different conditions than standard shipped items.
If you are planning a retrofit for your Mercedes-Benz Marco Polo, you can find suitable solutions under Workshop.
Complete solutions including installation are available under Installation service included, while flexible options are available under Optional installation service.
Processing and refund
Once your return has been received, the goods will be inspected. The refund will then be issued according to the payment method selected.
Processing time depends on the respective product and the condition of the returned goods.
Questions about returns
You can find further answers about orders, shipping and returns in the FAQ.
Additional information on shipping and delivery is also available under Shipping as well as Payment & Delivery.
Why clear return processes matter
Transparent return policies build trust and give you confidence when shopping. You know exactly how to proceed in the event of a return and which conditions apply.
This ensures a better user experience and reduces uncertainty when buying accessories for the Mercedes-Benz Marco Polo.
Order with confidence now
Take advantage of the clear return conditions and order your products without risk. If you have any questions, the information provided is available to you at any time.
